Refund and DOA Policy

Overview

We have a full DOA policy for any plants or shrimp that do not arrive in optimal condition. Accidents happen, and in the event that they happen with your order, we have you covered.

To be eligible for a refund on shrimp, a picture of the affected product in its original packaging must be sent to colorado.shrimpire@gmail.com within 8 hours of arrival. Please include a description of the picture and issues with the order as well as an order number.

Most shrimp orders will come with a few extras to account for any that may get a little too stressed out during shipping. If one or two don’t make it, but there is still enough alive to cover the amount ordered, you will not be eligible for a refund.

To be eligible for a refund on plants, a picture of the affected product must be sent to colorado.shrimpire@gmail.com within 24 hours of arrival. Please include a description of the picture and issues with the order as well as an order number.

Refunds

Once an email with a picture of the product as well as a description and order number has been sent, our team will review it and notify you of any refunds headed back into your account.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at Colorado.shrimpire@gmail.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Need help?

Contact us at Colorado.shrimpire@gmail.com for questions, comments or concerns.